Frequently Asked Questions

Navigating the world of personalized gifts can bring up some queries. Whether you're wondering about the customization process, shipping details, or care instructions for your treasured items, we've got you covered. Dive into our FAQs below to find answers to our most commonly asked questions. If you can't find the clarity you're seeking, don't hesitate to reach out to us directly.

1. What kind of items can I personalize?
We offer a wide range of products, from mugs and coasters to custom engraved jewelry and personalized wooden gifts. Browse our categories to find the perfect item to personalize.

2. How do I send my design or text for personalization?
Once you've selected your item, you can upload your design or enter your desired text through our user-friendly customization tool on the product page.

3. How long will it take to process and ship my order?
Processing times may vary depending on the item. Typically, personalized items take 2-5 business days to create. After that, shipping times depend on your chosen shipping method.

4. Can I return or exchange personalized items?
Due to the custom nature of our products, we do not accept returns on personalized items unless they are faulty or there was an error on our part. Please see our returns policy for further details

5. Is it possible to get a preview of my personalized item before it's produced?
Yes, after adding your design or text, you can view a digital mockup of your item. Please note, this is an approximation and the actual product may vary slightly.

6. Do you offer bulk order discounts?
Absolutely! If you’re interested in placing a bulk order, please contact us directly for special pricing.

7. Is my payment information secure?
Absolutely. We use industry-standard encryption techniques and secure payment gateways to ensure your personal and payment information remains protected.

8. Can I order a gift to be sent directly to the recipient?
Yes, during the checkout process, you can specify a different shipping address and even include a personalized note.

9. I have a specific design in mind but can't find it on your site. Can you help?
Certainly! Reach out to our design team through our contact form, and we'll do our best to accommodate your custom design needs.

10. How do I care for my personalized item?
Care instructions vary depending on the product. You'll find detailed care information on the individual product pages and included with your shipped item.